I think I must've gotten a return item. Other option is that they are being stored somewhere where they get trampled a lot. The rubber edges going around the pockets looked a bit scruffy already fresh out the package.
The bag is big, it fits my Harley Benton Vintage Jazz series bass easily with room to spare. And that is not the smallest bass out there in any dimension.
That's where the biggest gripe I have with this item comes in. It has nothing to support the neck. Not even a simple velcro fastening. As the bag is this big, I am a little afraid that the bass can move about in transit quite freely. As something labeled as "deluxe", I don't think a neck support would've been unreasonable expectation, even though the details don't mention it having one.
Yeah, the padding is definitely adequate and you can haul a small village in the pockets if you wish to do so. The straps seem to be good too.
As others have mentioned, the zipper action is not the smoothest but I think they do the job just fine.