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30-Day Money-Back Guarantee

So you thought a particular product was the right one for you, and then you discover it's not. Well, that's life.

But no problem! We grant a hassle-free 30-Day Money-Back Guarantee on any item you buy at Thomann.

Only exceptions are products specially made or modified for you (e. g. custom cases), items that are subject to wear and tear or products that cannot be taken back due to regulations of hygiene (e.g. used reeds for woodwinds) or licensing (e. g. already registered software).

3-Year Warranty

Your purchases at Thomann are backed by our 3-year warranty, i.e. we extend the manufacturer's warranty period (usually 12 months) to a full 36 months - at our own cost and there's no extra charge for you!

Highest Payment Security

Your data will be treated with utmost confidentality by Thomann. Your address and credit card information is sent to us encrypted through a secure server and cannot be seen by anyone except your contact person and the web master.

What Happens after You Have Ordered?

Your order will be processed as soon as possible. Once this is done, you will receive an order confirmation email with our contact details and all other relevant information. Orders are usually processed within a few hours of receipt.

Did you forget to order something? No problem - just make a new order, and as long as your original order hasn't yet been dispatched, there will be no extra delivery charges.

If there are unforeseeable supply shortfalls or if any items you have ordered have been sold out, we will send you a partial delivery at your request. You can monitor your order status at any time in our customer centre.

As soon as your order has left our warehouse, you'll be notified by email, and if you like, also by text message.

When you receive your order, please check all items are complete, in full working order, and not transport damaged. If you're not 100% satisfied, please use our 30-Day Money-Back Guarantee.

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