Outer box arrived in a very bad condition, tattered and torn corners that are open on almost all four corners. But the guitar box itself is intact. But upon opening the guitar box, the pickguard is out of place and isnt sitting properly on the guitar body. And there is around 10mm gouge (suspected as a scratch, but upon further inspection, just a deep scratch) on the binding in the neck around the 14th fret. Sent a complaint to Thomann and they asked for a couple of pics for quite a lot of time. Sent em 34 pics after and no more reply from them. Not a happy camper here for buying my first guitar from them. After adjusting the pick guard and just ignoring the gouge which I can feel whenever I'm playing aroudn that area of the neck, everything is fine. Pickups on this badboy is awesome! Hope something can be arranged as this guitar ain't cheap to begin with and I am expecting a pristine item for the price.