I recieved the Epiphone Dove Pro this week. The packaging was very well thought put and I am impressed by the recyclable cushioning material. The product box itself seemed to be faultless, and the guitar itself also, aling with all of the additional accessory bags etc. I would be very hard pressed to find any fault with this product or service from Thomann. I intended on playing one in person before purchase, but was unable to do so. When it arrived and I first laid my eyes on it, I couldn't have imagined it to be any better. Both what I expected and so much more in terms of construction quality and playability. If you are even slightly considering purchasing this guitar, then just do it. You will not regret it. Thomann's customer service is definitely amongst the best I have ever exerienced. The parcel tracking was helpful and accurate. Great respect to Thomann and their top notch service and proper care in protecting it during transit to my address. I eagerly await to see how it moulds to my playing style in the near future!